Interactive ChangeRoom - WorldBridgE Commerce
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Interactive ChangeRoom

AssistMe Interactive ChangeRoom

Fitting rooms are one of the major ‘pinch points’ for customers in fashion / clothing retail stores, while conversely being the ideal location to interact and upsell customers.AssistMe Interactive ChangeRoom is an innovative RFID platform designed for retailers to address the multiple challenges of increasing sales per customer, marketing and merchandising, addressing customer satisfaction, business intelligence and theft reduction.

AssistMe ChangeRoom Standard Platform:

Central Panel in the fitting room complex has the following benefits:

  • Monitor the number of garments in / out of each fitting room cubicle
  • Indicate the maximum number of products allowed in fitting room
  • Compare garments taken into the fitting room with items purchased
  • HELP Button for Assistance Alert call
  • Collate and benchmark the number of assistance requests made and attended
  • Record the duration of time that a fitting room is occupied
  • Schedule and verify fitting room checks if required
  • Connection to Online eCommerce and data systems

AssistMe ChangeRoom with Fitting Room Touch-Screens:

Adding the AssistMe Changeroom Touch Screens in each fitting room provides the following additional benefits:

  • Call assist panels located in each individual fitting room
  • Match products taken into the changing room with offers targeted at that individual shopper
  • Offer other clothing options to the customer
  • Offer optional “most popular” items for each garment choice
  • Advertise or promote website links for garment purchase within each cubicle

Enhanced Sales and Fitting Room Reporting:

In addition to improving the day-to-day operation of the fitting room, management information is generated and system reports can be viewed through a secure web-portal by authorised members of staff, allowing them to understand:

  • Garment count vs time in fitting room
  • Time % staff coverage at the fitting rooms
  • Total garments taken in vs time of day
  • Average % cubicle occupancy vs time of day
  • Assistance requests and response times

Consumer Alert System:

When a shopper enters the fitting room area, a motion detector triggers a page message to the appropriate store associate.The Fitting Room Management System welcomes the shopper and directs them to a free change room and then monitors the customers garment selections – via the RFID tags – and requirements for assistance.
“As sales assistants connect with customers and answer assistance requests during the fitting process, sales increase, theft decreases and customer satisfaction improves.”

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